PRIVACY POLICY

Núvia

Last updated: August 11, 2026

At Núvia, your privacy matters to us.

This Privacy Policy describes how Núvia (“Núvia,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, purchase our products, use our services, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, website visitors, or other individuals whose personal information we collect.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, or legal and regulatory requirements.

When changes are made, we may update the “Last updated” date at the top of this page and take any additional steps required by applicable law.

We encourage you to review this Privacy Policy periodically.

2. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide and improve our Services, we may collect personal information from different sources depending on how you interact with Núvia.

We may use the information we collect to:

• Process and fulfill your orders;

• Communicate with you about your purchases;

• Provide customer support;

• Facilitate returns, refunds, and exchanges;

• Improve and personalize your shopping experience;

• Maintain and improve our website and Services;

• Send marketing communications where permitted;

• Detect and prevent fraud or unauthorized activity;

• Protect our customers, our business, and our Services;

• Comply with applicable legal and regulatory obligations.

3. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website and Services.

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with an individual.

Information You Provide Directly to Us

When you shop with Núvia, create an account, contact us, or otherwise use our Services, we may collect information such as:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Order details;

• Payment and transaction confirmation information;

• Account information, such as username and password;

• Products viewed or added to your cart;

• Purchase history;

• Reviews and other content you choose to submit;

• Returns and exchange information;

• Communications with our Customer Care team.

Certain information may be necessary for us to provide specific Services. If you choose not to provide required information, some features or Services may not be available.

Information We Collect Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, analytics technologies, and similar tools.

This may include:

• IP address;

• Device information;

• Browser type;

• Operating system;

• Network information;

• Pages viewed;

• Products viewed;

• Referring website;

• Shopping and browsing activity;

• Date and time of visits;

• Interactions with our website.

We use this information to operate our website, understand how customers interact with Núvia, improve performance, and personalize the shopping experience where appropriate.

Information We Receive from Third Parties

We may receive personal information from companies that help us operate our business and provide our Services.

These may include:

• E-commerce platform providers;

• Payment processors;

• Shipping and logistics providers;

• Fulfillment partners;

• Analytics providers;

• Advertising and marketing platforms;

• Customer service providers;

• Fraud prevention and security providers.

Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

4. HOW WE USE YOUR PERSONAL INFORMATION

Providing Our Products and Services

We may use your personal information to:

• Process your purchases;

• Process and confirm payments;

• Fulfill and ship orders;

• Provide order and delivery updates;

• Manage customer accounts;

• Facilitate returns, exchanges, and refunds;

• Respond to questions about your order;

• Provide customer support;

• Send important transactional communications.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to communicate with you about Núvia products, promotions, special offers, and other updates that may interest you.

These communications may be delivered through email, SMS, or other permitted channels.

Where required, we will obtain your consent before sending marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Personalization and Service Improvement

We may use information about how customers interact with our website to better understand preferences and improve the Núvia shopping experience.

This may include improving:

• Website functionality;

• Product recommendations;

• Navigation;

• Content;

• Advertising relevance;

• Customer service;

• Overall website performance.

Security and Fraud Prevention

We may use personal information to help identify, investigate, and prevent:

• Fraudulent transactions;

• Unauthorized account access;

• Suspicious activity;

• Security incidents;

• Illegal or abusive activity.

We may also use information when necessary to protect Núvia, our customers, our Services, and other individuals.

5. COOKIES AND SIMILAR TECHNOLOGIES

Núvia may use cookies, pixels, and similar technologies to operate and improve our website.

These technologies may help us:

• Remember your preferences;

• Maintain your shopping cart;

• Understand how visitors use our website;

• Measure website performance;

• Improve our Services;

• Personalize content;

• Measure and improve advertising effectiveness.

You may be able to manage or disable cookies through your browser settings or through cookie preference tools available on our website.

Please note that disabling certain cookies may affect the functionality or performance of some parts of the website.

Where applicable, we may recognize legally valid privacy preference signals, such as Global Privacy Control (GPC).

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to trusted third parties when necessary to operate our business and provide our Services.

This may include:

• Payment processors;

• Shipping and fulfillment providers;

• Technology and hosting providers;

• Analytics providers;

• Customer service providers;

• Marketing and advertising partners;

• Professional advisers;

• Fraud prevention and security providers.

We may also disclose information when required to:

• Comply with applicable laws or regulations;

• Respond to lawful requests from authorities;

• Protect our legal rights;

• Prevent fraud or security threats;

• Enforce our Terms of Service.

Personal information may also be transferred in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, platforms, or services operated by third parties.

Núvia does not control the privacy or security practices of these third parties.

If you visit a third-party website or use a third-party service, we encourage you to review its privacy policy before providing personal information.

8. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

9. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period may depend on factors such as:

• Maintaining your customer account;

• Processing and maintaining transaction records;

• Providing customer support;

• Fulfilling orders;

• Complying with legal, tax, and accounting requirements;

• Preventing fraud;

• Resolving disputes;

• Enforcing our agreements.

When personal information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal requirements.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information;

• Obtain a copy of certain personal information;

• Request portability of your information;

• Restrict or object to certain processing activities;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Appeal a decision regarding a privacy request, where applicable.

These rights may be subject to exceptions or limitations under applicable law.

To exercise a privacy right, please contact us using the contact information provided below.

For security purposes, we may need to verify your identity before processing certain requests.

12. COMPLAINTS

If you have questions or concerns about how Núvia handles your personal information, please contact us first so we can review your request.

Depending on your location, you may also have the right to submit a complaint to the applicable data protection or privacy authority.

13. INTERNATIONAL USERS

Because Núvia may work with service providers located in different countries, your personal information may be transferred, processed, or stored outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

These safeguards may include recognized contractual protections or other legally approved transfer mechanisms.

14. CONTACT US

Your privacy matters to us.

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or need assistance regarding your personal information, please contact Núvia Customer Care:

📧 [INSERT NÚVIA SUPPORT EMAIL]

🌐 [INSERT OFFICIAL NÚVIA WEBSITE]

📍 [INSERT BUSINESS ADDRESS, IF APPLICABLE]

For purposes of applicable data protection laws, the appropriate Núvia business entity responsible for processing your personal information will act as the data controller where required by law.

NÚVIA

We believe shopping should feel as light and comfortable as every step you take with us.

That's why we're committed to treating your information with care, transparency, and respect.

Núvia — Joy in Every Step.