TERMS OF SERVICE

Núvia

Last updated: August 11, 2026

OVERVIEW

Welcome to Núvia.

This website is operated by Núvia. Throughout the Site, the terms “we,” “us,” and “our” refer to Núvia.

Núvia offers this website, including all information, tools, products, and services available through the Site, to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available on our Site.

These Terms apply to all users of the Site, including, without limitation, browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website.

By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access the Site or use our Services.

Any new features, products, or tools added to the store may also be subject to these Terms.

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website, subject to applicable law.

It is your responsibility to review this page periodically for changes. Your continued use of the Site following the posting of changes constitutes acceptance of those changes to the extent permitted by applicable law.

Our store may be hosted and supported by third-party e-commerce and technology providers that provide us with the online infrastructure necessary to offer our products and Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that:

• You are at least the age of majority in your state, province, territory, or country of residence; or

• Where permitted by law, you have provided consent for any minor dependents under your supervision to use this Site.

You may not use our products or Services for any illegal or unauthorized purpose.

You may not violate any applicable laws or regulations while using our Services, including intellectual property and copyright laws.

You must not transmit viruses, malware, worms, malicious code, or any other technology intended to damage, disrupt, or interfere with the Site or Services.

A material breach of these Terms may result in suspension or termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or discontinue Service where reasonably necessary, including in cases involving suspected fraud, abuse, violations of these Terms, security concerns, or unlawful activity, subject to applicable law.

You understand that information you provide through the Site, excluding protected payment information, may be transmitted across different networks and adapted to meet technical requirements of connecting networks or devices.

Payment information is handled through secure payment systems and is protected during transmission in accordance with applicable security standards.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, access to the Service, or content made available through the Site without our express written permission, except where otherwise permitted by law.

The headings used in these Terms are included for convenience and do not limit or otherwise affect the provisions of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information presented on our Site is accurate and current.

However, occasional errors, inaccuracies, or omissions may occur.

Information provided on the Site is made available for general informational purposes and should be considered together with the specific information provided on product pages, policies, checkout pages, and order confirmations.

Our Site may occasionally contain historical information provided for reference purposes.

We reserve the right to modify or update Site content at any time, subject to applicable law.

SECTION 4 – PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online through our website.

Product availability may be limited and may change without notice.

We make reasonable efforts to display our products, including their colors, designs, materials, and appearance, as accurately as possible.

However, the actual appearance of a product may vary slightly depending on factors such as:

• Device screen;

• Display settings;

• Lighting;

• Photography;

• Manufacturing variations where applicable.

We reserve the right, where permitted by applicable law, to:

• Limit quantities available for purchase;

• Discontinue products;

• Modify product descriptions;

• Update product information;

• Limit sales in cases involving suspected fraud, unauthorized resale, abuse, or other legitimate business concerns.

All product descriptions, prices, promotions, and availability are subject to change where permitted by applicable law.

Nothing in this section limits any mandatory consumer rights that may apply in your jurisdiction.

SECTION 5 – PRICES AND PAYMENTS

Prices displayed on the Site are shown in the currency indicated during your shopping experience or checkout.

Prices may change from time to time without prior notice, except where otherwise required by applicable law.

We reserve the right to correct pricing errors or inaccuracies.

If an error affects an order you have already placed, we may contact you before processing the order to explain the issue and provide available options.

Payments are processed through authorized third-party payment providers.

By providing payment information, you represent that:

• The information provided is accurate and complete;

• You are authorized to use the selected payment method;

• You authorize the applicable payment provider to process the transaction.

Additional charges imposed by banks, card issuers, currency conversion providers, or other financial institutions may be outside Núvia's control.

SECTION 6 – ORDERS

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary and permitted by applicable law.

This may occur in circumstances including:

• Suspected fraud;

• Payment authorization issues;

• Incorrect pricing;

• Product availability issues;

• Duplicate orders;

• Suspected unauthorized resale;

• Incorrect or incomplete customer information.

If we make a material change to or cancel an order after payment has been processed, we will take appropriate steps regarding the affected payment in accordance with applicable law.

You agree to provide current, complete, and accurate purchase and account information when placing an order.

SECTION 7 – SHIPPING AND DELIVERY

Estimated shipping and delivery times displayed on our Site are estimates and may vary depending on the destination, carrier, customs procedures, holidays, weather, demand, and other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Additional information regarding shipping, tracking, and delivery may be provided in our Shipping Policy.

Nothing in this section excludes rights or remedies that cannot legally be excluded under applicable consumer law.

SECTION 8 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, defective products, and promotional purchases are governed by our Returns, Refunds, Exchanges & Promotions Policy.

Eligible requests must generally be submitted within 30 calendar days from the delivery date, subject to the conditions and exceptions described in that policy and any rights provided by applicable law.

We encourage customers to review the Returns, Refunds, Exchanges & Promotions Policy before completing a purchase.

SECTION 9 – PROMOTIONS AND SPECIAL OFFERS

Núvia may periodically offer:

• Discounts;

• Promotional codes;

• Bundles;

• Buy 1, Get 1 offers;

• Buy 1, Get More offers;

• Limited-time promotions;

• Other special offers.

Promotions may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated, promotions:

• Cannot necessarily be combined with other offers;

• May be limited by product, quantity, customer, or availability;

• May be modified or discontinued where permitted by applicable law.

Orders placed under promotional offers may also be subject to specific return and refund conditions described in our Returns, Refunds, Exchanges & Promotions Policy.

SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, integrations, applications, or services operated by third parties.

We do not necessarily control these third-party services.

Your use of third-party tools or services may also be governed by the terms and privacy policies of those third parties.

You should review applicable third-party terms before using those services.

SECTION 11 – THIRD-PARTY LINKS

Certain content, products, or Services available through our Site may contain links to third-party websites.

Third-party links may direct you to websites that are not owned or controlled by Núvia.

We are not responsible for the content, accuracy, availability, security, or privacy practices of third-party websites.

We encourage you to review the applicable policies and terms of any third-party website before engaging in a transaction or providing personal information.

SECTION 12 – REVIEWS, FEEDBACK AND USER CONTENT

If you submit reviews, photographs, comments, suggestions, feedback, or other content to Núvia, you represent that you have the right to provide that content.

Where permitted by applicable law and subject to any permissions or settings presented when content is submitted, you may grant Núvia permission to use submitted content for purposes such as operating, improving, and promoting our Services.

You may not submit content that:

• Violates another person's intellectual property or privacy rights;

• Contains unlawful, abusive, defamatory, or misleading material;

• Contains malware or harmful code;

• Impersonates another individual;

• Is fraudulent or intentionally deceptive.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

SECTION 13 – PERSONAL INFORMATION

Your submission of personal information through the Site is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and disclose personal information.

SECTION 14 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our Site may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions;

• Pricing;

• Promotions;

• Offers;

• Shipping charges;

• Delivery estimates;

• Product availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information where appropriate and permitted by applicable law.

If an error materially affects an order that has already been placed, we will take reasonable steps to address the situation in accordance with applicable law.

SECTION 15 – PROHIBITED USES

You may not use the Site or its content:

• For unlawful purposes;

• To solicit others to perform unlawful acts;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To harass, abuse, threaten, discriminate against, or harm others;

• To submit false or misleading information;

• To upload malicious code;

• To collect or track personal information unlawfully;

• To interfere with the security or functionality of the Site;

• To engage in fraudulent or abusive activity;

• To circumvent security features of the Service.

We reserve the right to restrict or terminate access to the Services for violations of these prohibited uses, subject to applicable law.

SECTION 16 – INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through the Núvia website — including branding, logos, graphics, photographs, product descriptions, text, designs, and other materials — is owned by or licensed to Núvia and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected Núvia content without prior authorization, except where permitted by applicable law.

SECTION 17 – DISCLAIMER OF WARRANTIES

We aim to provide a reliable and enjoyable shopping experience.

However, to the maximum extent permitted by applicable law, we do not guarantee that the Site will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Núvia and its applicable service providers, representatives, affiliates, employees, and partners will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of the Site or Services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Núvia and its applicable affiliates, partners, employees, representatives, and service providers from claims, liabilities, damages, or expenses resulting from your unlawful use of the Services or material violation of these Terms.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue to remain valid and enforceable.

SECTION 21 – TERMINATION

These Terms remain effective unless terminated by you or Núvia.

You may stop using our Services at any time.

We may suspend or terminate access to the Services where reasonably necessary due to violations of these Terms, fraudulent activity, security threats, or unlawful conduct.

Any provisions that by their nature should survive termination will continue to apply.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with the policies and notices referenced on our Site, constitute the agreement between you and Núvia regarding your use of the Services, except where additional mandatory legal rights apply.

Failure by Núvia to enforce a provision of these Terms does not necessarily constitute a waiver of that provision.

SECTION 23 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by applicable laws and regulations.

Depending on your country or region, mandatory consumer protection laws may provide you with additional rights that cannot be waived or restricted by these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our Services, business practices, or legal and regulatory requirements.

The latest version will be available on this page.

When appropriate, we will update the “Last updated” date at the top of these Terms.

Continued use of the Services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to Núvia Customer Care:

📧 [INSERT NÚVIA SUPPORT EMAIL]

🌐 [INSERT OFFICIAL NÚVIA WEBSITE]

📍 [INSERT BUSINESS ADDRESS, IF APPLICABLE]

THANK YOU FOR CHOOSING NÚVIA

We're here to make everyday life feel a little lighter, more comfortable, and more joyful.

Walk light. Feel good. Spread joy.

Núvia — Joy in Every Step.