Shipping policy

Q: How do I choose the right size?

Núvia fits true to size. We recommend choosing your usual size. If you're between sizes, we suggest going one size up for a more comfortable fit. Check our Size Guide before ordering to find your perfect fit.

Q: Can I exchange or return my order?

Of course. You can request a return or exchange within 30 calendar days of delivery , as long as the item is unworn, unused, and in its original condition and packaging. Promotional orders may have specific conditions. Please check our Returns & Refunds Policy for full details

SHIPPING POLICY

At NUVIA, we work to make your shopping experience as smooth and reliable as possible. Below you'll find important information about order processing, shipping, tracking, and delivery.

FREE SHIPPING

All orders ship free worldwide. Free shipping covers the cost of delivering your order to you. It does not include customs duties, import taxes, or other fees that your country may charge (see Customs, Duties and Taxes below).

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

SHIPPING TIMES

Estimated delivery times may vary depending on the destination, carrier, and local postal service.

Most orders are typically delivered within 7–15 business days after processing.

Please note that delivery times are estimates and may be affected by circumstances outside our control, including customs procedures, carrier delays, holidays, weather conditions, or periods of high demand.

ORDER TRACKING

Once tracking information becomes available, it will be sent to the email address provided at checkout.

Please allow a few business days for tracking information to update after your order has been shipped.

MULTIPLE PACKAGES

If your order contains multiple items, they may occasionally be shipped separately and arrive at different times. If this happens, you may receive separate tracking information for each package.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@nuviaclogs.com. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

DELIVERY ISSUES

If your tracking information shows that your order has been delivered but you haven't received it, please contact us at support@nuviaclogs.com. Our team will help review the delivery information and assist you with the next steps.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country. When applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

QUESTIONS

If you have any questions about your shipment or need assistance with an order, please contact us at support@nuviaclogs.com.

30-Day Money-Back Guarantee

Changed your mind? No stress. Return any unused items within 30 days for a refund, simple and hassle-free.

Free Worldwide Shipping

We ship worldwide, and every order ships free, because easy shopping is a lifestyle.

Fast, Friendly Support

Need help with sizing or orders? Our team is here to assist, quickly and with care.

What our customers say

4.8

Excellent · Based on 612 reviews

5 ★

538

4 ★

3 ★

2 ★

1 ★

Núvia customers · 4.8 / 5

Núvia in real life

612 reviews Most recent ▾

July 28, 2026

Way more comfortable than I expected

I bought these mostly because I liked the shape, but the comfort is what surprised me. They feel really light on my feet and the sole has much more cushioning than I expected. I've been wearing them for errands, coffee runs and around the house and they have quickly become the pair I reach for the most.

Emily R.